Payment services and electronic money


The EBA's work in the area of payments and electronic money is aimed at ensuring that payments across the EU are secure, easy and efficient. The regulatory output in this section includes the technical standards and guidelines under the revised Payment Services Directive (PSD2); the mandate conferred on the EBA in the Interchange Fee Regulation (IFR); the EBA Guidelines on the security of internet payments; and the EBA's views on financial innovations in the payments sector, such as ‘virtual currencies'. 

Technical Standards, Guidelines & Recommendations

  • Guidelines for complaints-handling for the securities (ESMA) and banking (EBA) sectors

    ESMA and the EBA are proposing to develop complaint handling guidelines for the investment and banking sectors that are identical to the existing EIOPA guidelines for the insurance sector. The objective is to provide EU consumers with a single set of complaints handling arrangements, irrespective of the type of product or service and of the geographical location of the firm in question. This will also allow firms to streamline and standardise their complaints handling arrangements and national regulators to supervise the same requirements across all sectors of financial services.

    Status: Final and translated into the EU official languages

  • Guidelines on the conditions to be met to benefit from an exemption from contingency measures under Article 33(6) of Regulation (EU) 2018/389 (RTS on SCA & CSC)

    These Guidelines clarify a number of issues identified by market participants and competent authorities in relation to the four conditions to be met to benefit from an exemption from the fallback option envisaged under Article 33(6) of Regulation (EU) 2018/389 (RTS) on strong customer authentication and common and secure communication (SCA and CSC).

    Status: Final (awaiting translation into the EU official languages)

  • RTS on Home-Host cooperation under PSD2

    The RTS specify the framework for cooperation and the exchange of information between competent authorities of the home and host Member States. The RTS also clarify the type of information as well as the templates to be used by payment institutions when reporting to the competent authorities of the host Member States on the payment business activities carried out in their territories.

    Status: Final draft adopted by the EBA and submitted to the European Commission

  • Guidelines on fraud reporting under PSD2

    The Guidelines, which are addressed to payment service providers and competent authorities, are aimed at contributing to the objective of PSD2 to increase the security of retail payments in the EU.

    Status: Final and translated into the EU official languages

Opinions, Reports and other Publications





Other Publications